American Office utilizes a logistics and continuous improvement program called American Office Performance System (AOPS).
AOPS bridges planning, design, project management, and installation to keep everyone on schedule, minimize the margin of error, make installations cleaner and more efficient, and create a superior experience for our clients. That’s why our customer satisfaction rate is 99.9%.
We ensure that all product is delivered according to schedules and coordinated with the site manager and tradespeople. We provide supervision, equipment, and all the necessary permits to proceed quickly and safely. And we verify the product against the delivery ticket with a commitment to clean, repair, or replace damaged product.
Our installation services don’t just start when product is delivered. We plan the installation, prepare the site, and disassemble and remove any existing furniture. If desired, we’ll move existing furniture and reinstall it in a new location.
Our installers are also Herman Miller Certified—meaning they complete a series of training programs and demonstrate a thorough knowledge of installation practices. We follow prescribed procedures and adhere to plans and drawings. When the product arrives, our installers unpack, stage, and assemble it in compliance with the manufacturer’s standards—and restore the area to broom-clean condition.
Once installed, we check the product carefully to make sure it’s level, aligned, and working properly. Then we clean and polish it as instructed by the manufacturer. Even after installation is complete, our service isn't. We also train your people to use the product, follow up to assure you’re satisfied, and make any necessary changes.